Συχνές Ερωτήσεις
Delivery in Cyprus
Do you deliver all over Cyprus?
Yes. Four Day Clearance delivers online orders across Cyprus through external delivery partners.
How much does delivery cost?
Delivery cost depends on the type of products ordered, the volume of the items and the delivery location. The total delivery cost appears in your basket before you complete your order.
Can I see the delivery cost before checkout?
Yes. You can see the delivery cost in your basket before completing your purchase.
How long does delivery take?
Orders are delivered within 10 working days. Customers are contacted before delivery to arrange the appointment.
Where exactly is my order delivered?
Delivery is made to the entrance or ground floor entrance of the house/building at the address provided.
Will the delivery team bring the furniture inside my house or apartment?
No. Delivery is made to the entrance or ground floor entrance of the house/building. If you need extra services, you should discuss this in advance with the delivery company or Customer Service.
Do I need to mention stairs, no lift, narrow access or difficult delivery conditions?
Yes. The delivery company will contact you in advance and ask for delivery details. You should mention stairs, floor number, elevator availability, narrow access or any other delivery restrictions.
Will I need a forklift?
This depends on the product and the access conditions at the delivery location. The delivery company will contact you in advance and ask for the necessary details.
Can I choose my delivery day or time?
The transportation company plans deliveries daily. You will be informed of the proposed delivery day and time in advance. If it is not convenient, you must inform the company before the delivery.
What happens if I miss the scheduled delivery?
If you are not available and do not inform the company in advance, an additional charge may apply.
I have limited availability for delivery. What should I do?
Inform the delivery company when they contact you. If you tell them that you are not available on the proposed day, the company has another 10 days to arrange a new delivery appointment.
I forgot the agreed delivery time. What should I do?
The driver will call you around 30 minutes before the agreed delivery time. In case of emergency, the driver’s contact details may be shared with you.
Can delivery be made to a different location?
The delivery company will contact you in advance and ask for the delivery details. If you need delivery to a different location, mention it during that call so they can confirm if it is possible.
Can the delivery company remove or throw away my old furniture?
No. Old furniture removal or disposal is not included in the delivery service.
Παραλαβή από αποθήκη
Can I collect my online order from the warehouse?
Yes. Online orders can be collected from the warehouse after the order has been processed.
Where is the pickup warehouse?
Invoices can be collected from Warehouse 4, located at Lefkosias 15, 2540 Dali, Nicosia. When collecting your invoice, you will be informed which warehouse your products should be collected from.
When can I collect my invoice?
Invoices can be collected one working day after the day of order.
What are the warehouse pickup hours?
Warehouse pickup hours are Monday, Tuesday, Thursday and Friday from 12:00 to 16:00, and Wednesday from 12:00 to 15:00.
Are warehouse pickup products assembled?
No. All products collected from Four Day Clearance warehouses are supplied unassembled.
Can you keep my items for 2–3 months if I order now?
No. Four Day Clearance does not offer long-term storage. You must receive or collect your order within 15 days.
How long can my purchased items stay in the warehouse?
Purchased items cannot remain in the warehouse for more than 15 days.
What happens if my order is not delivered within the proposed delivery date?
If the products are not delivered within the proposed delivery date, the order may be cancelled and the payment refunded.
Assembly & Installation
Are products delivered assembled?
No. All items need to be assembled.
Do you offer assembly?
Yes. Assembly and installation can be arranged at an additional cost.
How do I arrange assembly?
Assembly and installation can be arranged in advance by contacting our customer service line.
How much does assembly cost?
Assembly cost depends on the products and the service required. Contact the assembly provider in advance for the exact cost.
Can assembly happen on the same day as delivery?
Assembly may be arranged depending on availability and coordination with the assembly provider. Contact in advance to confirm.
Who is responsible if damage happens during assembly?
If damage occurs during assembly by an approved installer, the product may be replaced after the issue is confirmed. Damage caused by self-assembly or unauthorised installers is not covered.
Does the warranty cover damage from self-assembly?
No. Damage caused by self-assembly or unauthorised installers is not covered by the warranty.
Online Orders & Payments
Μπορώ να αγοράσω online;
Yes. The Four Day Clearance online shop is available 24/7 at www.fourdayclearance.com.
What payment methods do you accept online?
Online purchases can only be paid by debit or credit card.
Can I pay cash on delivery?
No. Cash payments are not accepted for online orders.
Can I pay online by card?
Yes. Online payments can be made by debit or credit card.
Do you offer installments?
Online purchases can only be paid by debit or credit card. Installment payment is not listed as an available online payment method.
Why was my payment rejected?
We recommend contacting your bank first to check why the payment was rejected. If you still need help, contact Four Day Clearance Customer Service.
I have an error when paying. What should I do?
Contact Four Day Clearance and describe the error. If possible, send a screenshot of the error message by email to [email protected].
I entered my payment details but did not get an order confirmation page. What should I do?
Contact Customer Service so they can check the order status.
I haven’t received an order confirmation email. What should I do?
Check your junk or spam folder first. If you still cannot find the order confirmation email, contact Customer Service.
How do I confirm my order?
You can confirm your order by checking your confirmation email or contacting Customer Service with your order details.
Can I cancel my online order?
Yes. Online orders placed through www.fourdayclearance.com can be cancelled within 24 hours of placing the order.
How do I cancel my order?
Contact Customer Service at 22467594 and provide your order number. If you do not have the order number, provide the ordering name and order date.
Πολιτική Επιστροφών & Χρημάτων
If you are not available and do not inform the company in advance, an additional charge may apply.
Can I return a product if I changed my mind?
Yes. You have the right to return an online purchase within 14 calendar days from delivery or pickup, without giving a reason.
How do I return a product?
You can use the official withdrawal form or send any clear statement showing that you wish to withdraw from the purchase.
Where do I return the product?
Products must be returned to Four Day Clearance at Gianni Kranidioti 187, 2035 Latsia, Nicosia, Monday to Friday from 08:00 to 16:00, excluding public holidays.
Who pays the return cost?
The customer is responsible for the cost of returning the product when returning it because they changed their mind.
How long do I have to return the product?
The product must be returned within 14 calendar days from the date of delivery or pickup. If it is not returned within this period, the company has the right not to accept the return.
Do I need to prove that I requested a return?
Yes. The customer is responsible for proving that the right of withdrawal was exercised.
Do I need to keep the product in good condition?
Yes. While the product is in your possession, you are responsible for keeping it safe, secure and in good condition.
Can the refund amount be reduced?
Yes. If the product loses value because it was handled more than necessary to check its nature, characteristics and function, the refund may be reduced.
Can I return an assembled product?
Returns depend on the condition of the product. If the product has been used, damaged or reduced in value beyond normal inspection, the refund may be reduced or the return may not be accepted.
How long does a refund take?
If the return complies with the return policy, the refund will be made to your bank account. It may take up to 14 days to appear.
What should I do if I do not see my refund?
First contact your bank. If you still need assistance, contact Four Day Clearance and the issue can be escalated.
What should I do if my product is faulty?
If you believe the product is faulty, contact Customer Service at 22467594.
Εγγύηση
Is there a warranty?
Yes. The warranty period is 2 years.
When does the warranty start?
The warranty is valid from the date of purchase of the product, based on the invoice date.
What does the warranty cover?
The warranty covers eligible product faults according to the warranty policy and applicable consumer law.
What is not covered by warranty?
The warranty does not cover normal wear and tear or damage caused by the customer.
Does the warranty cover self-assembly damage?
No. Damage caused by self-assembly is not covered.
Does the warranty cover damage from unauthorised installers?
No. Damage caused by unauthorised installers or technicians is not covered
What should I provide for a warranty claim?
You should contact Customer Service, provide proof of purchase and describe the issue. Photos may be requested.
Products, Stock & Prices
Are online prices the same as showroom prices?
Ναι. Οι τιμές είναι ευθυγραμμισμένες.
Is online stock the same as showroom stock?
No. Stock may vary between the showroom and online store. What you see in the showroom may not always appear online, and what you see online may not always be available in the showroom.
Why can’t I find the item I saw at the showroom?
Stock varies between the showroom and the online store. The item may be expected, unavailable online or out of stock. Contact Customer Service and they will try to find the item or suggest an alternative.
Πού μπορώ να βρω ένα παλαιότερο προϊόν;
Contact Customer Service with the product details. The team will try to locate it or suggest an alternative from the current range.
Why isn’t a colour showing on the website?
If a colour is not showing online, contact Customer Service. The team will try to find the product for you.
Μπορώ να κρατήσω ένα αντικείμενο;
No. Reservations of items cannot be accepted.
What happens if an item becomes unavailable after I order?
If an item becomes unavailable after purchase, Four Day Clearance will contact you and offer a revised delivery date, an alternative product or a full refund.
Do product colours always look exactly like the photos?
Product colours may vary slightly due to lighting, photography or screen settings.
Four Day Clearance Events
When is the next Four Day Clearance event?
The dates of the next Four Day Clearance event may not be finalised yet. Event dates are announced on the Four Day Clearance website and Facebook page.
How often do Four Day Clearance events take place?
Four Day Clearance events take place several times a year.
How can I be notified about the next event?
You can subscribe to free SMS alerts by sending an SMS to 8866 with the word fourday.
Can I shop online when there is no event running?
Yes. Online orders are available 24/7 through www.fourdayclearance.com.
SMS, Newsletter & Communication
How do I subscribe to SMS alerts?
Send a free SMS to 8866 with the word fourday.
I subscribed but do not receive the newsletter. How can I resubscribe?
You can resubscribe through the website. If this does not work, contact [email protected].
How do I unsubscribe from the newsletter?
You can unsubscribe using the link at the bottom of the newsletter.
How do I unsubscribe from SMS messages?
For SMS, follow the instructions provided at the end of the SMS message. If this does not work, contact [email protected].
Will I still receive order emails if I unsubscribe from marketing?
Yes. Unsubscribing from marketing does not stop important order, delivery or service-related messages.
Privacy & Personal Data
What personal data do you collect?
Four Day Clearance may collect your name, email, phone number, billing and delivery address, order details, customer service communications, marketing preferences and technical data such as IP address, device type, browser and cookies.
Why do you collect personal data?
Personal data is used to process orders, payments, deliveries, customer support, legal obligations, fraud prevention, service improvement and marketing where consent has been given.
Do you store my card details?
No. Online payments are processed securely through JCC Secure Payments. Four Day Clearance does not store or have access to full credit or debit card details.
Do you sell personal data to third parties?
No. Four Day Clearance does not sell personal data to third parties.
Can I unsubscribe from marketing?
Yes. You can unsubscribe from marketing emails, follow SMS opt-out instructions or contact Four Day Clearance directly.
What are my GDPR rights?
Under GDPR, you have the right to access, correct, delete, restrict or object to processing, withdraw consent and request data portability where applicable.
Who do I contact about personal data?
For privacy or GDPR questions, contact [email protected].
Customer Service & Contact
Where is Four Day Clearance located?
Four Day Clearance is a Cyprus furniture, home décor and electrical appliances store operated by Mallouppas Group Ltd.
What products does Four Day Clearance sell?
Four Day Clearance sells indoor furniture, outdoor furniture, home décor, household goods, kitchen items, selected electrical appliances and accessories.
How can I contact Customer Service?
You can contact Four Day Clearance Customer Service by phone at 22467594 or by email at [email protected].
What should I do if I had bad customer service in store?
Send your feedback through the Contact Us section. Describe your experience and include any relevant details, so the issue can be reviewed and escalated.
Σχετικά με το Four Day Clearance
What is Four Day Clearance?
Four Day Clearance is a Cyprus furniture, home décor and electrical appliances store operated by Mallouppas Group Ltd.
What products does Four Day Clearance sell?
Four Day Clearance sells indoor furniture, outdoor furniture, home décor, household goods, kitchen items, selected electrical appliances and accessories.
Is Four Day Clearance part of Mallouppas Group?
Yes. Four Day Clearance is operated by Mallouppas Group Ltd.
How long has Four Day Clearance been operating?
Four Day Clearance started in 1997 and has grown from a clearance event into a full retail brand with events and year-round online shopping.
Why choose Four Day Clearance?
Customers choose Four Day Clearance for value-for-money furniture, a wide product selection, frequent clearance events, online shopping, Cyprus-wide delivery and customer support.
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